Returns & Replacements
Straight talk on custom goods: what we replace, what to expect from plastic, and how to file a claim.
Because most DiscGolfSet orders are made to your spec — custom printing, private label, or curated mixes — our policy is built around quality assurance rather than open returns. As your sourcing partner, we stand behind what we ship and make defects right.
Our Policy on Custom Goods
What we do guarantee is that the goods match the approved spec. If they do not, we make it right (see Defects & Replacements). For stock, unprinted goods we can discuss alternatives on a case-by-case basis.
Defects & Replacements
If goods arrive with a manufacturing or printing defect, we replace them at no cost on your next shipment (or refund the defective portion where a follow-up order is not planned).
| Issue | What we do | Claim window |
|---|---|---|
| Print misalignment / wrong artwork | Free replacement next batch | Within 14 days of delivery |
| Wrong mold / weight / color vs spec | Free replacement or refund of defective units | Within 14 days of delivery |
| Transit damage (documented) | Claim support with carrier; replacement where applicable | Within 7 дни, with photos |
Цвет & Material Variance
Discs are molded plastic. Minor shade variation between production runs, and small weight tolerance (typically ±1–2 g), are normal and not defects. If color matching is critical, request a physical sample before a full run — we are happy to ship one.
How to File a Claim
- Within the window above, электронная почта [email protected] with your order number.
- Include clear photos: the issue, the print area, и (for transit damage) the outer packaging.
- We confirm within 2 business days and arrange the replacement or refund portion.
Keeping the carton and photos until the claim is closed helps us recover from the carrier where applicable.
Received something not to spec?
Send photos and your order number and we will sort it fast.
Chat on WhatsApp • [email protected]
Returns & Replacements FAQ
Can I return unprinted stock discs?
Sometimes. Unprinted, resellable stock may be returnable subject to a restocking review — contact us before sending anything back. Printed/custom goods are not.
What if my whole batch is wrong?
That is a spec failure, not a cosmetic variance. We replace the affected units at no cost and review the production step that caused it so it does not repeat.
Do you refund shipping on a defective order?
We cover the cost of making the defect right (replacement goods). Original outbound freight is generally not refunded, but we will be pragmatic for significant errors.